Frequently Asked Questions
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
1. What shipping options does Animal Acid offer?
We offer standard and expedited shipping exclusively to the United States and Canada via Amazon's fulfillment network. Shipping options and delivery estimates are provided during checkout based on your location.
2. Can I expedite my shipping with Animal Acid?
Yes, expedited shipping is available for customers in the United States and Canada through Amazon's platform. Delivery times and costs will be shown at checkout based on your location.
3. How do I initiate a return with Animal Acid?
To initiate a return, please refer to Amazon's return policies. Returns for unused and unopened items are accepted within 30 days of receipt. Simply go to your Amazon account, navigate to your orders, and request a return. Amazon will handle the return process.
4. What should I do if my Animal Acid order arrives damaged?
If your order arrives damaged, please contact Amazon customer service immediately. Amazon will assist with issuing a replacement or refund based on your preference.
5. How long does it take to process a refund from Animal Acid?
Refunds are processed by Amazon and are typically issued within 5–7 business days after the returned item is received and inspected by Amazon. You will receive an email confirmation once the refund is issued.
6. What should I do if I entered the wrong shipping address?
If you entered an incorrect shipping address, contact Amazon’s customer service immediately. Changes can be made only before the order is shipped. Once the order is processed, it cannot be modified.
7. Can I cancel or modify my order after placing it?
You can cancel or modify your order within 12 hours of placing it, as long as the order hasn't been processed by Amazon. Please contact Amazon customer service promptly. Once the order is processed or shipped, changes cannot be made.
8. What happens if my package is lost or delayed?
If your package is delayed, use the tracking number provided in your shipping confirmation email to check the status. For lost packages, please contact Amazon's customer service for assistance. Amazon will file a claim and arrange a replacement if necessary.
Sustainability FAQs
Below are some of are common questions about Sustainability
1. What materials are used in Animal Acid's packaging?
Our packaging is made from 100% recyclable materials, and we are actively researching biodegradable options to further reduce environmental impact.
2. Does Animal Acid use sustainable ingredients?
Yes, all our ingredients are ethically sourced and support regenerative farming practices to ensure sustainability while maintaining premium quality.
3.How does Animal Acid minimize its environmental impact?
We prioritize eco-friendly packaging, support regenerative farming, and reduce waste through small-batch production processes that ensure premium quality with minimal environmental footprint.
4. How does Animal Acid ensure ethical sourcing of ingredients?
We prioritize eco-friendly packaging, support regenerative farming, and reduce waste through small-batch production processes thWe partner with trusted suppliers who adhere to strict ethical and environmental standards to ensure the highest quality while protecting ecosystems.at ensure premium quality with minimal environmental footprint.
Education FAQs
Below are some common questions about our product and its Benefits
1. What are the benefits of using tallow in skincare?
Tallow is naturally rich in vitamins A, D, E, and K, providing deep nourishment, hydration, and improved skin elasticity. Its composition closely mimics the skin’s natural barrier, promoting optimal absorption and skin health.
2. Is tallow suitable for all skin types?
Yes, tallow is non-comedogenic, meaning it won’t clog pores, and is effective for sensitive, dry, oily, or combination skin.
3. How should I store my tallow-based skincare products?
To maintain freshness and effectiveness, store tallow-based products in a cool, dry place, away from direct sunlight and heat.
4. Can tallow help with specific skin conditions?
Yes, tallow’s natural composition helps soothe eczema, combat dryness, and address other skin irritations. It’s also known to reduce inflammation and support the skin’s healing process.
5. What is the source of tallow used in Animal Acid products?
Our tallow is derived from grass-fed, grass-finished cows, ensuring premium quality, sustainability, and nutrient density.
6. Are Animal Acid products safe for pregnant or nursing mothers?
Yes, our products are crafted with natural, gentle ingredients that are safe for use during pregnancy and nursing. However, we recommend consulting your healthcare provider if you have specific concerns.
7. Do Animal Acid products contain any common allergens?
Animal Acid products are free from common allergens like nuts and artificial additives. We recommend reviewing our ingredient list for any personal sensitivities.
Product Usage FAQs
Below are some common questions about our product and its usage
1. How often should I use Animal Acid's tallow moisturizer?
AnimaYou can use the moisturizer daily, morning and night, for optimal hydration and skin nourishment.l Acid products are free from common allergens like nuts and artificial additives. We recommend reviewing our ingredient list for any personal sensitivities.
2. Can I use Animal Acid's tallow moisturizer under makeup?
Absolutely! It creates a smooth, hydrated base for makeup application without feeling greasy.
3. Is Animal Acid's tallow moisturizer suitable for sensitive skin?
Yes, our moisturizer is crafted with gentle, natural ingredients and is free from harsh additives, making it safe for sensitive skin.
4. Can I use Animal Acid's tallow moisturizer on my body?
Yes, it’s a versatile product that can be used on the face and body for deep hydration and nourishment
5. What is the shelf life of Animal Acid's tallow moisturizer?
Our moisturizer has a shelf life of 12 months when stored in a cool, dry place away from direct sunlight.
6. Can I combine Animal Acid's tallow moisturizer with other skincare products?
Yes, our moisturizer pairs well with other natural skincare products, enhancing their effectiveness while providing a nourishing base.
Brand Philosophy FAQs
Below are some common questions about our Brand Philosophy
1. What values guide Animal Acid's product development?
Our focus is on quality, sustainability, and transparency. Every product is crafted with care, using ethically sourced ingredients, eco-conscious practices, and a commitment to providing real, effective skincare solutions.
2. How does Animal Acid ensure product quality?
We maintain the highest standards by using small-batch production methods. This approach allows us to carefully monitor each step of the process, ensuring our products meet rigorous quality and safety standards.
3. What makes Animal Acid's products unique?
Our products are crafted with 100% natural, chemical-free ingredients, including grass-fed beef tallow, raw organic honey, and organic jojoba oil. These nutrient-rich components deliver deep hydration and visible results without compromising on purity or sustainability.
4. What is Animal Acid's approach to innovation?
We prioritize continuous research and development to create products that are eco-conscious, effective, and aligned with our mission. Our innovative approach ensures that we meet evolving customer needs without compromising on sustainability.
5. Does Animal Acid offer wholesale or bulk purchase options?
Yes, we provide wholesale pricing for businesses interested in carrying our products. For more details, visit our website or contact our sales team directly.
6. How can I become a reseller or partner with Animal Acid?
We welcome partnerships with like-minded businesses and resellers. To explore opportunities, please contact us via the Partnerships section on our website or email our team for more information.